We’re here for you when you need us most

Information you’ll need when making a claim

We understand that claims are made at a difficult time, so we will do everything we can to support you and help you through the process.

You are free to call us at any time with whatever information you have and we’ll do what we can to assist you. To help you better we’ll find it useful if you had the following information to hand.

Making a Life Insurance Claim
(where the policy-holder has died)

1. Cause of death of the policy-holder
2. Date of death
3. Was the death outside the UK?
4. Is there a will in place?
5. Your contact details (if different to policy-holder)
6. Are solicitors dealing with the estate (if so, what are their contact details?)

Making a Life Insurance Claim
(where the policy-holder has been diagnosed with a terminal illness)

1. Nature of the diagnosed illness
2. Date of diagnosis
3. Predicted life expectancy
4. Details of any treatment
5. The contact details of the treating consultant
6. Your contact details

Making a Critical Illness Claim

1. Nature of the diagnosed illness
2. Date of diagnosis
3. Details of any treatment
4. The contact details of the treating consultant
5. Your contact details

Making an Income Protection Claim
(due to illness)

1. Nature of the diagnosed illness
2. Date of diagnosis
3. First day absent from work
4. Expected return to work date
5. Your contact details

Making an Income Protection Claim
(due to unemployment)

1. Date of notification of redundancy
2. Details of payment in lieu of service
3. Details of redundancy packages
4. You employer’s contact details (usually HR)
5. Your contact details

The My Life Insured are able to offer you further assistance with help towards any claims process.

Please call us on 0330 058 1105

Dedicated Team

Our team can manage the claims process for you.

Forms

We’ll help you fill in the forms you need to make your claim.

Paperwork

We can chase up the paperwork and reports you need.

Making the claim pay

Our experience ensures you get what you’re due.

How we help

We offer each of our customers a genuinely personal service.

How we can help you depends on your particular circumstances, but the following case shows how the My Life Insured team works for our clients:

Our Adviser Oliver Selman called a client to review a £60,000 Mortgage Protection & Critical Illness policy taken out in 2012. During the call, Adam discovered the customer had suffered a heart attack earlier that year. Oliver passed the client over to the My Life Insured Claims team who took up his case with his insurer – fortunately the client met the specified definition and after receiving confirmation from the consultant we went on to secure a £57,447 payment on his behalf.

We’ll help you find the insurance product that will protect you when you need it most – and our claims team is your guarantee that is does exactly what it’s meant to do.

38% – Percentage of life cover, critical illness and income protection plans people believe are paid out each year

90% – Percentage of life cover, critical illness and income protection claims actually paid out each year

98% – The overall number of term Life Insurance claims paid out to claimants last year

91% – The overall number of Critical Illness Cover claims paid out to claimants last year